Help

Frequently asked questions

Plain answers for verification results, list connectors, campaigns, and sender health.

Is VriddhiPilot a tool or a partner?

Both. VriddhiPilot is your growth co-pilot — verification, reputation-aware campaigns, and AI assist — plus human expertise when delivery gets hard. We are building more AI co-pilot services on the same foundation.

What do Verified, Partial verify, and Invalid mean?

Verified means the mailbox accepted a delivery check and is safe to send. Partial verify means the domain answered but we could not fully confirm this mailbox (catch-all, security gateway, timeout, or greylist). Invalid means do not send — bad syntax, missing mailbox, disposable, or do-not-mail.

Why is an address Partial verify instead of Verified?

Common causes: catch-all domains that accept any local-part, security gateways (Proofpoint, Mimecast, IronPort) that accept RCPT without proving the mailbox, temporary greylisting, or SMTP timeouts. The result screen lists the specific reasons for that address.

Should I send to Partial verify addresses?

Treat them carefully. Prefer Verified for cold outreach. For warm CRM lists you may include Partial verify after risk review. Never mail Invalid or do-not-mail addresses.

What connectors can I use for lists?

Depending on what your VriddhiPilot admin enabled: Amazon S3, Google Drive, OneDrive/SharePoint, HTTPS CSV URL, Mailchimp, HubSpot, SFTP, and SQL databases. Disabled types will not appear when you add a connection.

How do campaigns choose a sending server?

Under Settings you choose VriddhiPilot sender servers or your own. Campaigns then only show matching capacity — VriddhiPilot fleet IPs, or the server you deployed/connected.

What happens if bounce rate rises?

When you use VriddhiPilot senders, bounce rate above your Settings threshold (default 3%) can pause the campaign automatically so reputation is protected.

Do you verify emails before a campaign starts?

Yes by default. Start runs hygiene (suppressions) then verifies unknown recipients with the same verify engine before mail is queued. You can adjust this under Settings.

Are free email checks on the website the same as workspace verify?

Free tools use the same mailbox checks one-at-a-time with rate limits. Workspace verify adds bulk lists, connectors, reuse cache, billing, and exports.

Who can change Settings and invite teammates?

Organization admins manage Settings, Team invites, and billing. Members can run campaigns and verify within what the admin enabled.

How do I get support?

Open Help in your workspace for a ticket, or use Contact on the public site for sales and onboarding questions.